July 15, 2024: Collaborative AR Product Update (NetSuite Users)

Syncing Versapay Payment Notes to NetSuite

For Collaborative AR suppliers using our Oracle NetSuite Connector, we're excited to introduce the new Versapay Payments Notes feature, which allows for the seamless synchronization of payment notes from Collaborative AR to NetSuite.

Past Limitations

Previously, notes left by buyers when making payments in Collaborative AR, including Short Pay Reasons and Disputes Reasons, did not sync to NetSuite. This meant suppliers only had visibility into buyers' payment notes when logged into the Supplier Portal.

In the image below, a payment against four invoices includes various notes such as short payments, disputes, and full payments; however, none of this information synced to NetSuite, limiting transparency and causing inefficiencies.

New Feature Overview

With the new Versapay Payments Notes feature, this information now syncs seamlessly to NetSuite including:

1. Custom Sublist View on Customer Payments

With the Custom Sublist View on Customer Payments, you can view a list with all payment notes made on a payment as shown below.

2. Custom Sublist View on Invoices

With the Custom Sublist View on Invoices, you can view a list showing all payment notes made against an invoice, across all payments as shown below.

3. Custom Sublist View on Customers

With the Custom Sublist View on the Customers page, you can view a list of all payment notes made against invoices belonging to the customer and their subsidiaries. The image below shows the search filters used to display payment notes made on a particular payment.

The custom record uses native NetSuite configuration and is available through standard CSV, API, and SuiteScript methods. Additional saved searches, Sublists, and dashboard views can be built.

Please Note: Versapay's provided Sublists will appear under the Communications tab, but the form customizations in NetSuite may cause them to appear in different locations, such as the 'Custom' tab.

Identifying Current and Out-of-Date Payment Notes

To identify if a payment note is current or out-of-date, refer to the "CURRENT" checkbox in the detail view of a Payment Note. A note will become out-of-date if the link between the payment and invoice is broken or if the amount applied is modified in the ERP. While out-of-date payment notes will be retained in NetSuite, they will not be displayed in the provided Sublists.

The "Additional Fields" tab contains three placeholder fields for custom business processes. These fields are compatible with workflows and scripting and can be relabeled on the UI form.

Our new Versapay Payment Notes feature has been developed and added to Bundle Version 1.0.13. It will activate automatically upon updating to version 1.0.13, with no further configuration needed. This update will be rolled out to our existing client base gradually throughout July and August.

Questions? Please reach out to your Customer Success Manager or email us at [email protected].