March 27, 2025: Collaborative AR Update

Announcing New Promise to Pay Feature

We're excited to introduce a new Promise to Pay feature, designed to help collectors capture promised payment dates for outstanding invoices. This feature aims to reduce late payments, minimize the need for follow-ups with customers, and enhance the accuracy of cash flow forecasts.

We encourage you to try it out to significantly improve the efficiency and effectiveness of your accounts receivable collections workflow.

Check out this feature tour to see how it works.

Create a Promise to Pay

Configure a Promise to Pay for a customer for all open invoices or a fixed amount.

Track Payment Progress

On a Customer's detail page, a progress meter visually indicates the customer's progress on their promised payment.

Use the new Promise to Pay filter on the 'Customers' and 'Invoices' listing pages, plus other visual indicators, to view and track all active and overdue promised payments.

Set Up Automated Notifications

Choose when customers receive automated reminders—before their promised payment is due and when it's overdue—to keep them accountable. Similarly, set up notifications for the Accounts Receivable team—when a promised payment is due, overdue, and closed—so they stay informed.

Customer Portal Experience

Customers who've agreed to a Promise to Pay will see a banner reminding them of their promise, with a convenient link to the payment page with promised invoices selected. This makes it quick and easy for customers to fulfill their promise.

For more information, visit the Supplier Portal Help Center by clicking the ? icon at the top of any page, and navigate to 'What's New and Changed?' March 2025.